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Help with Family Safety App, account questions, privacy and technical issues.

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Frequently Asked Questions

Open the Family section in the app and use the create-family flow.
Location permission is needed for live family location and location-dependent safety features. Background permission may be needed for continuous sharing.
Use the location-sharing controls in the app and manage Android location permission in device settings.
Use the in-app deletion option or submit a request on the Delete Account page.
No. Safety features are assistive tools. Contact local emergency services directly in an immediate emergency.

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For technical help, privacy questions, account issues or feedback, email our support team.

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